“If you’ve never had to redesign a blog, I’ll tell you truthfully: it’s normally not a fun process. I’ve been pretty lucky in the past, and have had a chance to work with awesome people, but inevitably there is some confusion and hurt feelings because HTML stresses me out. Working with The Medium, though, has been a joy from beginning to end. They dealt with my neurotic emails at all hours, they dealt with Rand and I being unresponsive because we were on the road or in a food coma, they dealt with the difficulties of working with a client who barely understands how the internet works (“Magic?” – me.) They were also really awesome when I dropped off the planet for a few weeks after my dad died.

And they created something beautiful, in spite of all of that.”